How to Use AirSim ?
 
Q1. What is AIRSIM?
AIRISM is a reusable data roaming SIM card. It provides you 4G / 3G mobile data service at any time while traveling overseas.


Q2. What is the difference between AIRSIM and other roaming SIM cards?
AIRSIM is a special SIM card that combines Soft SIM and Over-the-AIR (OTA) technologies. When you are using AIRSIM abroad, our system will assign a suitable local SIM card to your AIRSIM according to your location. The process will take about 3 minutes, and you will then be able to use the data service. You no longer need to pay the expensive data roaming charge or spend time on buying local SIM cards. 
AIRSIM is reusable, if you have purchased the suitable data package for your destination before traveling, you can enjoy the data service upon arrival. With one AIRSIM card, you can enjoy data service in more than 100 countries.


Q3. How can I purchase AIRSIM?
You can purchase AIRSIM from our website, if you are in Malaysia, we will send you the AIRSIM by FMX Express Delivery.


Q4. What are the delivery methods and times if I purchase AIRSIM online?
If you are in Malaysia, we will send the AIRSIM card to you by FMX Express delivery within the next working day, and generally, the estimated delivery time to your doorstep is within 3 working days for main towns, and up to 6 working days for outskirt areas. You can track your order by using your order number as a tracking code. Delivery to Malaysia local address will be charged a flat rate of RM6 per order.


Q5. How can I purchase a data plan and reuse my AIRSIM?
You can purchase the data plan on our website or Mobile App AIRSIM ROAM. Simply select the destination, effective date, duration, and then pay by credit cards. Once you arrive at the destination, the data plan will be effective immediately. The expiry date of AIRSIM will be extended 1 year automatically from the date of any purchase of data package. AIRSIM will be expired if you have not purchased any data package in 1 year.


Q6. How can I check the validity of my AIRSIM? And how can I know if my AIRSIM is working?
You can check the expiry date of AIRSIM in the Mobile App AIRSIM ROAM. You can insert your AIRSIM into the mobile phone and check if it can log into the network before departure, this can ensure the SIM card is in working condition. However please remove the AIRSIM from the mobile phone when it is not in use.


Q7. Can I use AIRSIM in multiple destinations on the same day?
AIRSIM can be used in multiple destinations if you have valid data plans for the corresponding destinations.


Q8. Do I need to change the APN when using AIRSIM?
No change of APN is required in most destinations. You may be required to change the APN in some destinations such as Europe. Please refer to our APN & Carrier List.


Q9. Is it secure to pay by credit cards?
We use PayPal payment system which is highly secured. It is fast, secure and hassle-free payment method which is accepted worldwide. Your credit card information will not be stored in our system.


Q10. How can I change my data plan if I changed my journey schedule?
All purchased data plans can be used from 14 days before the selected effective date and within 30 days from the selected effective date. For further assistance, please contact our 24hrs customer service Hotline at 1700 81 8551 or live chat (WhatsApp) at + 601 2610 8500 or (Facebook messenger) @airsimonlinemy.


Q11. How to calculate the usage time of my data plan?
Except for 24/48 Hours Data Plan, the daily data usage time is from Malaysia time (GMT+8) 00:00:00 to 23:59:59. There is no pro-rata calculation regardless of the activation time of data service. 24/48 Hours Data Plan is a continuous 24/48-hour session starting from service activation.


Q12. If I cannot find the corresponding data package that fits my travel period, what should I do?
We suggest you to select a data package with a longer period. So your user experience will not be affected by the time difference of different countries.


Q13. Which format and size does AIRSIM provide?
AIRSIM is a 3-in-1 SIM card that supports Nano, Micro and Normal formats. It is compatible with most mobile phones.


Q14. Is there any roaming charge if I switch on roaming function on my phone?
AIRSIM is a roaming data SIM card. You need to switch on Data Roaming in order to use the service. There is no roaming charge involved. After using AIRSIM or switch to other SIM card, please remember to turn off data roaming function, in order to avoid unnecessary roaming charges.


Q15. Where can I use AIRSIM?
AIRSIM provides service in more than 100 countries. We shall provide data service in other new destinations.


Q16. Does AIRSIM support voice call and SMS?
AIRSIM supports data service only. It does not support SMS. However, you can download and use our AIRTALK ROAM App to make calls to destination country and call back home. Please visit here for AIRTALK details.


Q17. Does AIRSIM support data sharing (Tethering)?
AIRSIM works on unlocked mobile phones or tablets such as iPad only, but not compatible with pocket WiFi device (MiFi). You can use data sharing (Tethering) on your mobile phone or tablet if applicable.


Q18. Is there any data usage limit?
AIRSIM provides unlimited data usage in most of the destinations. Fair Use Policy (FUP) applies in many oversea mobile operators. We recommend using free WiFi for activities that require high data usage.


Q19. How many amount of data volume do I need?
The data volume you require depends on the activities, here are some examples.

Low usage
Email with text only, 40 emails consume about 1MB data.
Online Map or GPS navigation consumes about 1MB per minute.

Medium usage
Web browsing consumes 1MB per minute (mainly text) to 4MB or above per minute (with media).
Social Media such as Facebook consumes 20MB – 120MB per hour (depends on the quantity of media).

High usage
Audio and video streaming needs 2MB per minute (normal quality) to 5MB per minute (high quality). We recommend using WiFi for these activities.


Q20. How can I monitor my data usage?
You can check and monitor your data usage in the setting of your mobile phone, or by third-party Apps.


Q21. What can I do if the current data plan is consumed?
You can go to our Mobile App AIRSIM ROAM to purchase a new data plan and it can be activated instantly.


Q22. What can I do if I have any technical problems when using AIRSIM?
If you have any problem with using AIRSIM, please refer to How to use AIRSIM and AIRSIM User Tips .


Q23. What can I do if I need further assistance?
Please contact our 24-hour CS service representative at: 
WhatsApp +852-69906000 
WeChat ID: AIRSIMROAM